Return Policy

Return Policy: Your Satisfaction, Our Commitment
Regarding Color Difference
Due to lighting and monitor variations, there may be a color discrepancy between the product and the photos. The actual product's color shall prevail.
Regarding Size
As our products are all hand - measured, there may be an error of up to 0.5 cm. Please consider this if you are sensitive to size variations.
We are committed to the quality of our handcrafted silver jewelry. If you are not satisfied with your purchase, we offer a 7 - day hassle - free return and exchange service, provided that the product and its packaging are in their original condition (original condition means the trademark is unopened, all accessories are complete, the product is unmodified, not damaged by human factors, and does not affect resale). Shipping costs for returns and exchanges due to quality issues will be borne by us; for non - quality - related returns and exchanges, the buyer shall bear the costs.

Return and Exchange Process

  1. Contact our customer service team at Lizilike1996@outlook.com within 7 days of receiving the product.
  1. Ship the item back using the prepaid return label we provide (sent via email).
  1. The product will undergo quality inspection and the refund will be processed within 6 - 8 business days.

Refund Method

Once approved, the refund will be credited back to the original payment method within 6 - 8 business days.
Custom - made and personalized items are not eligible for return or exchange.

Handling of Shipping - Damaged Items

If the product is damaged during shipping, please contact us immediately. We will arrange for a free replacement or a full refund.
Shop with confidence - every piece is crafted with care and comes with a quality guarantee.

Design Highlights

  • Trust - Building: By clearly stating the 7 - day return and exchange period and using "hassle - free", we reduce the psychological barrier for customers.
  • Professional Endorsement: Emphasizing the hand - crafted nature of our products aligns with our brand's tone.
  • Process Transparency: Detailing the return and exchange process step - by - step reduces communication costs.
  • Exception Clauses: Stating in advance that custom - made items are non - refundable avoids potential disputes.
  • Customer Care: Providing a prepaid return label enhances the service experience.
Please feel free to let us know if you need to adjust the return and exchange period, add special terms, or optimize the wording.